Q: Should I refuse acceptance of damaged items?

In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier's Bill of Lading (BOL) or delivery receipt. Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt. Use specific descriptions such as "Box Damage / Product Damage" and identify the affected items whenever possible. Take photographs of the damaged packaging and products, including both wide-angle and close-up views. Keep all packaging and damaged materials until the claim has been resolved. If the shipment is severely damaged, appears unsafe to unload, or the carrier advises you to refuse all or part of the delivery, contact The RTA Shop as soon as possible for guidance. Important: Signing for a shipment without noting visible damage may make a freight claim more difficult or prevent the claim from being approved.

Question 1

Should I refuse acceptance of damaged items?

admin@thertashop.com · Accepted Answer

In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier's Bill of Lading (BOL) or delivery receipt.

Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt.
Use specific descriptions such as "Box Damage / Product Damage" and identify the affected items whenever possible.
Take photographs of the damaged packaging and products, including both wide-angle and close-up views.
Keep all packaging and damaged materials until the claim has been resolved.

If the shipment is severely damaged, appears unsafe to unload, or the carrier advises you to refuse all or part of the delivery, contact The RTA Shop as soon as possible for guidance.

Important: Signing for a shipment without noting visible damage may make a freight claim more difficult or prevent the claim from being approved.

Question 2

Is order available for pickup?

admin@thertashop.com · Accepted Answer

Yes, local pickup may be available depending on the cabinet manufacturer, fulfillment location, and your delivery address.

Our checkout system automatically determines whether pickup is available based on your location. Pickup is generally offered only when the delivery address is within approximately 100 miles of an applicable distributor or fulfillment center.

If pickup is available for your order, you will see it as a shipping option during checkout. Availability can vary by manufacturer, product line, and fulfillment location.

Please contact us before placing your order if you have questions about a specific pickup location or cabinet line.

Question 3

My cabinets went on sale after placing an order. Can I get the new discounted price?

admin@thertashop.com · Accepted Answer

Unfortunately, we're not able to do this since more often than not, our discounted sale prices are passed on from the manufacturers.

Question 4

Is there a warranty on your cabinets?

admin@thertashop.com · Accepted Answer

Yes. Warranty coverage varies by manufacturer, distributor, and product line. Please refer to the applicable manufacturer warranty or product catalog on our Policies & Resources page for the most current warranty terms, coverage, exclusions, and claim requirements.

Manufacturer and distributor warranty policies may differ by region and product line. If you are unsure which warranty applies to a particular cabinet line, please contact us before ordering.

Question 5

When will my order ship?

admin@thertashop.com · Accepted Answer

RTA cabinets typically ship in two to seven days.

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Daintree Sample Door (WDE)

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Damaged or Defective Items

Should I refuse acceptance of damaged items?

Delivery

Should I refuse acceptance of damaged items?

Is order available for pickup?

When will my order ship?

Ordering

Is order available for pickup?

My cabinets went on sale after placing an order. Can I get the new discounted price?

Warranty and General Policies

Is there a warranty on your cabinets?

Contact Us