Delivery changes may be possible depending on the manufacturer, carrier, and shipment status, but requests should be made as early as possible. Once an order has been scheduled, loaded, or released for delivery, changes to the delivery date, delivery address, or receiving arrangements may result in manufacturer, carrier, handling, redelivery, storage, rehandling, or other applicable…
Archives: FAQs
Do you offer volume pricing on large cabinet orders?
No. We do not offer volume discounts. Our cabinet prices are already based on an aggressive, low-markup pricing model. Rather than inflating our everyday prices so we can offer increasingly large discounts based on order size, we price our cabinetry competitively from the start. This means you don’t need to purchase more cabinets to unlock…
Is there a warranty on your cabinets?
Yes. Warranty coverage varies by manufacturer, distributor, and product line. Please refer to the applicable manufacturer warranty or product catalog on our Policies & Resources page for the most current warranty terms, coverage, exclusions, and claim requirements. Manufacturer and distributor warranty policies may differ by region and product line. If you are unsure which warranty…
What if I receive damaged items or if an item is missing?
If any cabinet, accessory, or other product is damaged, missing, or incorrect, please notify The RTA Shop as soon as possible and provide clear photographs and supporting documentation. For visible freight damage or shortages discovered at delivery, the damage or missing items should be noted on the carrier’s Bill of Lading (BOL) or delivery receipt…
Should I refuse acceptance of damaged items?
In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier’s Bill of Lading (BOL) or delivery receipt. Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt. Use specific…
What if an item is out of stock?
If an item is out of stock or backordered, the estimated availability date will depend on the manufacturer, product line, and specific item. Some backordered products may become available within a few weeks, while others may require a longer wait due to production schedules, imported inventory, special-order finishes, modifications, or other manufacturer-specific factors. If an…
When will my order ship?
Shipping and production times vary by manufacturer, product line, order size, inventory availability, and whether the cabinets are RTA, factory-assembled, in stock, or special order. Some in-stock RTA cabinet orders may ship within a few business days. Special-order door styles, factory-assembled cabinets, modified products, backordered items, and other made-to-order products may require several weeks or…
Can I cancel my order after it is placed?
We allow cancellations for up to 24 hours without incurring fees. After that time period, fees will be determined based on whether the manufacturer has incurred cost to pack your shipment.
Do you accept returns?
Return eligibility depends on the product and manufacturer. Eligible unassembled/RTA products may be returned within 30 calendar days of purchase with prior written authorization from The RTA Shop. Approved returns must be unused, unassembled, unmodified, uninstalled, in original factory-sealed packaging, and in resalable condition. A 35% restocking fee generally applies unless a different manufacturer-specific fee…
Is delivery to my front door or curbside?
Delivery method depends on the cabinet manufacturer and shipping service used for your order. Most RTA cabinet orders shipped by LTL freight are delivered curbside. Residential LTL shipments generally include liftgate service so the shipment can be lowered from the truck, but the driver is not responsible for carrying cabinets into your home, garage, or…
What do I have to do upon delivery?
When your cabinet shipment arrives, please inspect the delivery carefully before signing the carrier’s Bill of Lading (BOL) or delivery receipt. Verify the number of pallets, cartons, loose pieces, and other items received. Look for visible damage to boxes, cabinets, panels, or other products. If anything is damaged or missing, clearly note it on the…
How will my order be shipped?
Shipping method depends on the cabinet manufacturer, order size, delivery location, and available fulfillment options. Smaller RTA cabinet orders and individual items may ship by FedEx or UPS. Larger RTA orders are generally shipped by LTL freight. Residential LTL deliveries are typically curbside and generally include liftgate service so the shipment can be lowered from…
How do I pay for my order?
You can pay securely online using the payment methods available at checkout. Depending on your device, location, and eligibility, available options may include major credit and debit cards, ACH bank payments, Apple Pay, Google Pay, and PayPal. Payment options are displayed during checkout before you place your order. Some payment methods or financing options may…
My cabinets went on sale after I ordered. Can I get the new price?
Promotional pricing, discounts, and sale prices generally apply only to orders placed during the applicable promotional period and are not retroactive. Once an order has been placed and confirmed, the price is based on the pricing, promotions, and discounts in effect at that time. Later price reductions, manufacturer promotions, coupon offers, or sale events generally…
Is order available for pickup?
Yes, local pickup may be available depending on the cabinet manufacturer, fulfillment location, and your delivery address. Our checkout system automatically determines whether pickup is available based on your location. Pickup is generally offered only when the delivery address is within approximately 100 miles of an applicable distributor or fulfillment center. If pickup is available…
What if I entered the wrong shipping address?
Please contact The RTA Shop immediately if you entered an incorrect shipping address. If the order has not yet been submitted to the manufacturer, distributor, or carrier, we may be able to update the address without difficulty. Once an order has been released, scheduled, or shipped, an address change may no longer be possible. If…
Can I cancel or change my order after it is placed?
Possibly, but cancellation or change requests must be made as soon as possible. Once an order has been submitted to the manufacturer or distributor, changes or cancellations may no longer be possible. If a cancellation or change is approved, manufacturer, processing, restocking, freight, or other applicable fees may apply. Factory-assembled, modified, special-order, and other made-to-order…