Q: Should I refuse acceptance of damaged items?

In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier's Bill of Lading (BOL) or delivery receipt. Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt. Use specific descriptions such as "Box Damage / Product Damage" and identify the affected items whenever possible. Take photographs of the damaged packaging and products, including both wide-angle and close-up views. Keep all packaging and damaged materials until the claim has been resolved. If the shipment is severely damaged, appears unsafe to unload, or the carrier advises you to refuse all or part of the delivery, contact The RTA Shop as soon as possible for guidance. Important: Signing for a shipment without noting visible damage may make a freight claim more difficult or prevent the claim from being approved.

Question 1

Should I refuse acceptance of damaged items?

admin@thertashop.com · Accepted Answer

In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier's Bill of Lading (BOL) or delivery receipt.

Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt.
Use specific descriptions such as "Box Damage / Product Damage" and identify the affected items whenever possible.
Take photographs of the damaged packaging and products, including both wide-angle and close-up views.
Keep all packaging and damaged materials until the claim has been resolved.

If the shipment is severely damaged, appears unsafe to unload, or the carrier advises you to refuse all or part of the delivery, contact The RTA Shop as soon as possible for guidance.

Important: Signing for a shipment without noting visible damage may make a freight claim more difficult or prevent the claim from being approved.

Question 2

Is order available for pickup?

admin@thertashop.com · Accepted Answer

Yes, local pickup may be available depending on the cabinet manufacturer, fulfillment location, and your delivery address.

Our checkout system automatically determines whether pickup is available based on your location. Pickup is generally offered only when the delivery address is within approximately 100 miles of an applicable distributor or fulfillment center.

If pickup is available for your order, you will see it as a shipping option during checkout. Availability can vary by manufacturer, product line, and fulfillment location.

Please contact us before placing your order if you have questions about a specific pickup location or cabinet line.

Question 3

When will my order ship?

admin@thertashop.com · Accepted Answer

Shipping and production times vary by manufacturer, product line, order size, inventory availability, and whether the cabinets are RTA, factory-assembled, in stock, or special order.

Some in-stock RTA cabinet orders may ship within a few business days. Special-order door styles, factory-assembled cabinets, modified products, backordered items, and other made-to-order products may require several weeks or longer depending on the manufacturer.

For example, certain manufacturers offer both stocked cabinet styles and special-order finishes with substantially different lead times. Any estimated lead time shown on the applicable product page or provided with your quote should be used as the current estimate for that product.

Estimated ship dates are based on information available when your order is confirmed and remain subject to manufacturer inventory, production schedules, payment status, order approval, and carrier availability.

Once tracking or delivery information becomes available, The RTA Shop will provide it to you. Estimated ship and delivery dates are not guaranteed and may change due to circumstances outside our control.

Question 4

How will my order be shipped?

admin@thertashop.com · Accepted Answer

Shipping method depends on the cabinet manufacturer, order size, delivery location, and available fulfillment options.

Smaller RTA cabinet orders, sample doors, and individual items may ship by FedEx Ground or UPS. Larger RTA cabinet orders are generally shipped by LTL freight. Residential LTL deliveries are typically curbside and generally include liftgate service so the shipment can be lowered from the truck.

Available shipping methods and live carrier rates are calculated based on your order, warehouse origin, and delivery ZIP code. When applicable, FedEx Ground, LTL freight, or free Local Pickup options (within 100 miles of a stocking warehouse) will be shown during checkout.

Please contact us before ordering if you have questions about the delivery method for a specific cabinet line or location.

Question 5

Is delivery to my front door or curbside?

admin@thertashop.com · Accepted Answer

Delivery method depends on the cabinet manufacturer and shipping service used for your order.

Most RTA cabinet orders shipped by LTL freight are delivered curbside. Residential LTL shipments generally include liftgate service so the shipment can be lowered from the truck, but the driver is not responsible for carrying cabinets into your home, garage, or other building.

FedEx and UPS deliveries are handled according to the carrier's normal delivery procedures and may vary based on package size, location, and service level.

Unless specifically stated otherwise in writing, customers should plan to move cabinets from the delivery point into the residence or building themselves.

Weight	18 lbs
Dimensions	12 × 36 × 2 in
Brand	21st Century Cabinetry
Color Family	White
Door Material	Wood & MDF
Finish	Painted
Style	Recessed Panel, Shaker, Transitional
Accessories Options	Floating Shelf

Dove White Floating Shelf 36′ x 12′

Description

Additional information

561-542-7470

[email protected]

Damaged or Defective Items

Should I refuse acceptance of damaged items?

Delivery

Should I refuse acceptance of damaged items?

Is order available for pickup?

When will my order ship?

How will my order be shipped?

Is delivery to my front door or curbside?

Ordering

Is order available for pickup?

When will my order ship?

Contact Us

Dove White Floating Shelf 36′ x 12′

Description

Additional information

Related products

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Dove White Drawer Base Cabinet 15′

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Damaged or Defective Items

Should I refuse acceptance of damaged items?

Delivery

Should I refuse acceptance of damaged items?

Is order available for pickup?

When will my order ship?

How will my order be shipped?

Is delivery to my front door or curbside?

Ordering

Is order available for pickup?

When will my order ship?