Should I refuse acceptance of damaged items?

In most cases, do not refuse the entire shipment solely because one or more items appear damaged. Instead, inspect the shipment carefully and document all visible damage before signing the carrier’s Bill of Lading (BOL) or delivery receipt.

• Clearly note damaged cartons, cabinets, panels, or other products on the BOL or delivery receipt.
• Use specific descriptions such as “Box Damage / Product Damage” and identify the affected items whenever possible.
• Take photographs of the damaged packaging and products, including both wide-angle and close-up views.
• Keep all packaging and damaged materials until the claim has been resolved.

If the shipment is severely damaged, appears unsafe to unload, or the carrier advises you to refuse all or part of the delivery, contact The RTA Shop as soon as possible for guidance.

Important: Signing for a shipment without noting visible damage may make a freight claim more difficult or prevent the claim from being approved.