Question 1

Do you accept returns?

admin@thertashop.com · Accepted Answer

Return eligibility depends on the product and manufacturer. Eligible unassembled/RTA products may be returned within 30 calendar days of purchase with prior written authorization from The RTA Shop. Approved returns must be unused, unassembled, unmodified, uninstalled, in original factory-sealed packaging, and in resalable condition. A 35% restocking fee generally applies unless a different manufacturer-specific fee is required, and the customer is responsible for return shipping.
Factory-assembled, pre-assembled, assembled-to-order, custom-modified, special-order, and sample-door products are final sale and are not eligible for return, exchange, or refund. Return eligibility is also subject to the applicable manufacturer or distributor policy.
Please contact The RTA Shop before returning any item. Unauthorized returns will not be accepted.

Question 2

Can I cancel my order after it is placed?

admin@thertashop.com · Accepted Answer

We allow cancellations for up to 24 hours without incurring fees. After that time period, fees will be determined based on whether the manufacturer has incurred cost to pack your shipment.

Question 3

Can I cancel or change my order after it is placed?

admin@thertashop.com · Accepted Answer

Possibly, but cancellation or change requests must be made as soon as possible.

Once an order has been submitted to the manufacturer or distributor, changes or cancellations may no longer be possible. If a cancellation or change is approved, manufacturer, processing, restocking, freight, or other applicable fees may apply.

Factory-assembled, modified, special-order, and other made-to-order products may become non-cancellable once production or processing has begun.

Please contact The RTA Shop immediately if you need to request a change or cancellation. We will check the order status with the applicable manufacturer or distributor and let you know what options are available.

Is there a warranty on your cabinets?

561-542-7470

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Ordering

Can I cancel or change my order after it is placed?

Returns

Do you accept returns?

Can I cancel my order after it is placed?

Can I cancel or change my order after it is placed?

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