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Home / FAQ / When will my order ship?

When will my order ship?

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Damaged or Defective Items

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Should I refuse acceptance of damaged items?

Categories: Damaged or Defective Items Delivery

No, please do not refuse acceptance of damaged items. Please note any damage on the bill of lading in as much detail as possible and please take pictures, including a wide angle and a close-up.

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What if I receive damaged items or if an item is missing?

Category: Damaged or Defective Items

Please inspect all products at the time of signing the freight bill and note any damage incurred in transit on the Bill Of Lading. Please make the following freight damage or missing items note on BOL with the following statement: “Box damage/Product damage” or “missing item.” List any missing items on the BOL. Freight damage  or missing item claims WILL NOT be honored without a BOL notation. 

Delivery

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Should I refuse acceptance of damaged items?

Categories: Damaged or Defective Items Delivery

No, please do not refuse acceptance of damaged items. Please note any damage on the bill of lading in as much detail as possible and please take pictures, including a wide angle and a close-up.

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