Policies, Terms & Resources
Review The RTA Shop’s ordering, delivery, claims, return, and installation
policies, along with manufacturer warranties, catalogs, and other product resources.
The RTA Shop Terms & Conditions
The following terms apply to orders placed with The RTA Shop. Because our products
are sourced from multiple manufacturers and distributors, additional
manufacturer-specific policies may also apply to a particular product or order.
1. Order Accuracy & Confirmation
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Customers are responsible for reviewing and verifying all products,
quantities, cabinet sizes, door styles, finishes, modifications,
accessories, shipping information, and other order details before
approving an order. -
Orders will not be processed until required payment and/or written
order confirmation is received. -
Once an order has been submitted to the manufacturer or distributor,
changes or cancellations may not be possible. Any approved change or
cancellation may be subject to manufacturer, processing, restocking,
freight, or other applicable fees. -
Scheduling, estimated ship dates, and product availability are based
on information available when the order is confirmed and remain subject
to manufacturer inventory, production schedules, and availability.
2. Measurements, Designs & Product Selection
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The RTA Shop is not responsible for incorrect measurements, cabinet sizes,
product selections, or other information supplied or approved by the customer. -
Customers and/or their installers are responsible for verifying field
dimensions, site conditions, appliance specifications, cabinet dimensions,
clearances, and final product selections before cabinetry is ordered or installed. -
Drawings, renderings, plans, and cabinet layouts are planning tools.
The customer is responsible for reviewing and approving the final itemized
cabinet order before purchase.
3. Delivery & Customer Receiving Responsibilities
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Unless expressly stated otherwise in writing, freight and local deliveries
are curbside delivery only. Drivers and freight carriers are not responsible
for carrying cabinets or other products into a residence, garage, building,
or other structure. -
Customers are responsible for having sufficient personnel available to receive
the shipment and move products from the delivery point. -
At delivery, the customer must inspect the shipment and verify the number of
pallets, cartons, loose pieces, and other items against the Bill of Lading (BOL)
or delivery receipt before signing. -
Delivery dates, estimated ship dates, and transit times are estimates and may
be affected by manufacturer production schedules, inventory, freight carriers,
weather, or other circumstances outside The RTA Shop’s control. -
Once a delivery has been scheduled or loaded for shipment, customer-requested
changes to the delivery date, delivery address, receiving arrangements, or other
delivery instructions may result in manufacturer, carrier, handling, redelivery,
storage, rehandling, or other applicable charges. Any such charges may be passed
through to the customer. -
Customers are responsible for being available to receive scheduled deliveries
and for having sufficient personnel available to unload or receive the shipment
as required by the applicable delivery method. Missed, refused, postponed,
or rescheduled deliveries may result in additional charges.
4. Freight Damage, Shortages & Claims
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Customers must inspect all shipments carefully at the time of delivery.
Visible damage, shortages, or discrepancies must be clearly noted on the
carrier’s BOL or delivery receipt before signing. -
Use specific notations such as “Box Damage / Product Damage”
or “Missing Item” and identify affected or missing items
whenever possible. -
Photograph visible damage before removing packaging whenever practical.
Keep all packaging and damaged materials until the claim has been resolved. -
Concealed damage discovered after delivery should be photographed before
assembly, modification, or installation and reported promptly. -
Claims for missing, damaged, or incorrect products must be submitted to
The RTA Shop within 15 calendar days of receiving the goods,
together with photographs and any other documentation reasonably required
to process the claim. -
Failure to document visible freight damage or shortages on the delivery
receipt may prevent a freight claim from being approved.
5. Returns, Exchanges & Final-Sale Products
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The 30-day return period applies ONLY to products that are eligible for
return under this section. It does not create a right to return products
identified below as final sale or otherwise non-returnable. -
Eligible unassembled/RTA products may be returned within 30 calendar days
of purchase only with prior written authorization from The RTA Shop. -
To qualify for return, eligible RTA products must be unused, unassembled,
unmodified, uninstalled, in their original factory-sealed packaging, and
in resalable condition. -
Approved returns are subject to a 35% restocking fee
unless a different manufacturer-specific fee applies. -
Customers are responsible for return transportation and associated shipping
costs unless otherwise agreed to in writing by The RTA Shop. -
Factory-assembled, pre-assembled, and assembled-to-order cabinets and
products are final sale and are not eligible for return, exchange, or refund.
-
Products with custom or factory modifications, special-order products,
and products manufactured or modified to customer specifications are
final sale and non-returnable. - Sample door orders are final sale and non-refundable.
-
An otherwise return-eligible product becomes non-returnable once it has
been assembled, installed, modified, cut, drilled, damaged, or otherwise
altered from its original factory condition. -
Return eligibility is also subject to applicable manufacturer-specific
policies. Prior authorization from The RTA Shop is required before any
product is returned.
6. Assembly & Installation
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All assembled cabinet orders must be paid in full prior to assembly
or production. -
Customers and their installers are responsible for proper assembly,
handling, installation, appliance cutouts, field modifications,
and verification of site conditions before installation. -
Products must be inspected for damage, defects, accuracy, dimensions,
and suitability before assembly, modification, or installation. -
The RTA Shop is not responsible for labor, installation, removal,
reinstallation, modification, contractor, or other incidental costs
associated with damaged, defective, incorrect, or replacement products.
7. Wood, Finish & Product Variations
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Wood is a natural material. Variations in grain, color, texture,
mineral streaks, knots, and appearance are normal characteristics
and are not necessarily product defects. -
Painted and stained finishes may exhibit reasonable variations between
individual components and may change over time due to lighting, humidity,
temperature, environmental exposure, and normal aging.
8. Panels & Oversized Components
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96" panels: The RTA Shop guarantees up to 90 inches
of usable length due to the possibility of end damage during transit. -
48" panels: The RTA Shop guarantees up to 42 inches
of usable width due to the possibility of edge damage during transit.
9. Manufacturer Policies
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Products sold by The RTA Shop are sourced from multiple manufacturers
and distributors. Manufacturer-specific policies concerning cancellations,
returns, modifications, warranties, claims, and restocking may also apply. -
Where a manufacturer or distributor does not accept the return or cancellation
of a factory-assembled, modified, special-order, or other non-returnable
product, The RTA Shop is not obligated to accept the return or provide a refund.
Manufacturer Policies, Warranties & Catalogs
The documents below provide additional manufacturer-specific information.
Product specifications, warranties, and policies may be updated by the manufacturer
from time to time, so customers should review the current information applicable
to their selected product line.
Important: Manufacturer catalogs, specifications, warranties,
availability, and policies may change without notice. If a specific construction
detail, warranty provision, return policy, modification, or other product requirement
is important to your purchase, please contact The RTA Shop before placing your order.